PRODUCER FARMER NEWS


03/04/2020

We will keep it brief as we know that you are busy. Our first priority last week was to ensure that we could open markets to meet the governments new regualtions, this we did but we will now be fine tuning that this weekend to ensure that we maintain soical distancing so:

  • Your stall may be moved to help spread out queues- do not argue or question the manager.
  • customer numbers will be slowed down coming into the market to avoid queueing
  • we have hired in toilets in areas where local toilets have shut - these will be cleaned and serviced weekly and locked only for stallholders to use.
  • stewards may be firmer with your queues and ask customers to get into other queues if they are too long
  • Queues will be regulated with chalk marks on the ground - make sure your customers stick to them
  • DO MORE to keep customers 2m from your staff to protect them and keep them well.
  • PAYMENTS - IF YOU DONT HAVE ENOUGH CASH TO PAY DUE TO TAKING MORE CARD PAYMENTS WE WILL COLLECT PAYMENT BY PHONE ON MONDAY OR TUESDAY AFTER MARKETS- PLEASE CALL US IF WE DONT GET THROUGH
  • REFRESH YOURSELF BY READING THE PREVIOUS NEWS BELOW ON THIS PAGE

29/03/2020

Dear Farmers and Producers,

 We hope you had a reasonable weekend in what is currently a challenging trading environment. The government this week made it clear that it wants food retailers and food markets to keep going through the crisis and to continue to offer the essential service that they provide so thank you for making such a great effort to continue attending the markets at this difficult time.  We realise that in coming weeks you may need to take time out to self isolate or due to staff sickness but rest assured we will aim to keep the markets going whilst you are away. If you do need to take a break from your regular schedule please consider trying to offer a reduced service where you can even to just make guest appearances, we can let customers know that you are coming. We are doing more at markets to protect you and your staff and your customers, this has mostly been achieved by limiting customer numbers on site, reviewing stall layouts and spreading out queues. You are an essential service, do not let anyone tell you differently and working on the frontline like other workers during this crisis should be applauded too. If you have any queries or concerns please give us a call during the week or if you require additional markets drop us a line.

Our social distancing measures were stepped up a notch at the weekend and worked without a hitch:

  • At Pimlico and West Hampstead the sites were fenced and customers queued patiently, we limited customer numbers to around 50 at one time, the police and council officials inspected the sites and gave them a thumbs up. Notting Hill was also gated with a changed stall layout which gave a massive amount of space to customers. We managed to purchase the fencing just before everything shut.

  • Over 20 stewards were recruited across all markets to help manage the queues and to get them to spread out.

  • On all gated sites customer capacity was limited to comfortable numbers to protect everyone and adhere to the governments social distancing measures.

  • We have had 100’s of positive comments from customers about the measures we have taken and that the markets are staying open for them at this time of need.

  • Chalk boxes were drawn on the ground to help customers to queue correctly.

  • The Police visited Blackheath Farmers Market, but only to buy some eggs, so nothing to see here, except the acres of social distancing on offer. We may need to move a few stalls around to ensure police vans that park there can exit safely now that we are using a lot more of the car park.

We will update you with any changes before next weekend. We may need to change market stall layouts to increase social distancing at some markets. We ask you not set up until the manager arrives, please follow these requests or you may need to move your stalls when they do.

Please keep looking at new innovations for keeping your distance from customers, this weekend we saw card readers on phone sticks and rope across the front of stalls and extra tables out front as measures to keep distance from your customers.

Thanks You for keeping London customers supplied over the last few weeks, see you next week.

Best Wishes

All at London Farmers Markets


27/03/2020. All our markets will be open this weekend.

There will be further changes to how markets operate this weekend. Please plan how you can manage your stall to improve social distancing. 

All sales of hot food and drink will cease immediately (more info below)

REMEMBER DEDICATED FARMER PRODUCER LINE IS 020 7833 5007 MON- FRI 9-5 

( Only call for emergencies and to report attendance or to request more markets. Information  about whether markets are open will be left here or emailed to you directly so please don't phone for updates )


You can find the governments list of permitted businesses HERE which includes food markets


We will all need to do more this week to ensure that we comply with the 2 metre distancing rules.


KEEP YOUR STAFF AWAY FROM THE PUBLIC- tie string across the front of your gazebo to stop them leaning in too far


PRE BAG / BUNCH AND WRAP MORE PRODUCTS TO SPEED UP SERVICE


SELLING HOT FOOD AND HOT DRINKS HAS BEEN STOPPED UNTIL 11th APRIL AS THIS CREATES QUEUES -THIS MAY MEAN THAT YOU CANNOT ATTEND- ALL FOOD MUST BE TAKEN HOME TO EAT. DRINKS INCLUDING JUICE AND ALCOHOL MUST NOT BE SOLD OPEN.


HELP OUR MANAGERS AND STEWARDS BY TELLING YOUR CUSTOMERS AND QUEUES TO SPREAD OUT BE FIRM BUT POLITE- 2 M IS THE REQUIRED SPACE


NOTTING HILL, WEST HAMPSTEAD and PIMLICO MARKETS WILL BE GATED WITH BARRIERS TO CONTROL QUEUEING AND CUSTOMER NUMBERS


WHERE POSSIBLE WE WILL OPEN MARKETS HALF AN HOUR EARLY AND TRY TO PRIORITISE OLDER PEOPLE IN THAT TIME.


THERE WILL BE LAYOUT CHANGES THIS WEEK AS WE TRY AND CREATE SPACE FOR SOCIAL DISTANCING SO ARRIVE A LITTLE EARLY IF YOU CAN AND BE PREPARED TO BE OUT OF YOUR USUAL PLACE ON THE MARKET.


THERE WILL BE FAR LESS OPPORTUNITY TO USE THE TOILET AT MOST MARKETS NOW THAT CAFES AND OTHER BUSINESSES ARE CLOSED. AT PARLIAMENT HILL THE TOILET IN THE SCHOOL WILL BE OPEN TO US.


IF YOU ARE SELLING PLANTS AND FLOWERS PLEASE ALSO CONSIDER GROWING HERBS AND VEGETABLE PLANTS THIS SEASON IN CASE RESTRICTIONS ARE TIGHTENED FURTHER



20/03/2020 PREVIOUS UPDATE

We have been emailing and phoning you for your thoughts ( hopefully all of you by next week) about the current issues impact the markets and your business. From this weekend, in addition to the measures we have already asked you to put in place, we require that you implement the following:

  • Social distancing - keep as much distance between yourself, neighbouring stalls, friends and the public. Work behind a table if you do not already KEEP YOU AND YOUR STAFF HEALTHY

  • Manage your queues ask them to MAKE THE GAP at least 1m
  • Stall displays - reduce the amount on display and serve from stock at the back of your stall.

  • Hot food - wrap hot food for taking away and consuming off site. We will not be setting out seating at markets to discourage people from lingering on site.

  • Samples - do not leave samples out for customers to pick up. If you offer them you must keep them at the back of your stall and hand them individually to customers.

We would also encourage you to follow the lead of some stalls last weekend who were trying gently to dissuade customers from buying too much. Reassure them that we will be here next week.


Where possible this weekend we will open markets half an hour earlier and prioritise older people in that time. Where we can we will spread stalls out a little so your stall position may change.

If you require more sales outlets in coming weeks please get in touch, we will have temporary spaces to cover through staff sickness or production and we may open up some additional loctions if there is demand.

THIS PAGE WILL BE UPDATED FREQUENTLY WHEN WE HAVE NEWS


Keep up to date with news of our markets here and follow @Londonfarmers on Instagram and Twitter and the markets' pages on Facebook.


Very best wishes from all of us at LFM.


A reminder from last week:


SUGGESTIONS FOR IMPROVING HYGIENE ON ALL STALLS

  • If you have a fever don’t come to market, get tested! Tell all your staff this message
  • Hand washing on ALL stalls so traders can wash hands regularly- hot water flask and bowl. More regular hand washing, for at least 20 seconds for all traders; wash your hands before you start selling and handling food, this includes veg and fruit stalls and those selling pre packed items. If you don’t have a hand wash station the manager may ask you if you have washed your hands since arriving don’t be offended just do it. Antibacterial wipes and gels for hands if you can get hold of any- especially if you aren’t planning or able to use bowls, soap and water on your stalls for hand washing.
  • Don’t put out condiments, cheese, pickles etc. Ask what customers want and do it yourself. Give out cutlery, don’t leave it out for customers to help themselves.
  • Cover the nose and mouth when coughing and sneezing with a tissue or flexed elbow.
  • Use paper tissues only once and dispose of them carefully, then clean hands with soap and water or alcohol based disinfectant gel.
  • Avoid touching your eyes, nose and mouth. Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick
  • Ask your regular customers if they have any concerns or suggestions regarding changes that might please them.Make sure your staff are aware of how the public may perceive them and their own personal hygiene
  • consider using gloves- buy them now in case you want to use them later on or are requested to by a change in government advice.
  • Potentially keep bagged or ready to eat products away from customers so they cannot be handled other than by staff on the stall – Veg and fruit should or will be washed or cooked anyway- but you still might opt not to let customers handle produce as this might be visibly concerning for some customers- THIS WILL BE DIFFICULT FOR SOME STALLS BUT IT MIGHT HELP GET THROUGH THE NEXT FEW WEEKS AND MONTHS AS A TEMPORARY MEASURE    
  • SNEEZE SCREENS OR A SIMPLE WOODEN BOARD TO DETER CUSTOMERS FROM TOUCHING THE FOOD – Limited protection but a visible barrier may give customers reassurance
  • Take card payments and keep your card machines clean – customer may prefer to use cards rather than handling cash. Wash hands after cash transactions or just have one person taking cash
  • keep you stalls looking clean – clean surfaces and clean clothes at markets – clean surfaces with bleach or detergent when you pack down and set up.