OUR DEDICATED FARMER PRODUCER LINE IS 020 7833 5007 MON- FRI 9-5
With temperatures in the 30s this weekend please ensure you are protected from the sun with appropriate clothing and/or sun screen. It is important to have water and to stay hydrated. Please be extra mindful of temperature control and perhaps have less perishable stock on display serving from cool boxes etc.
Important - Invoicing for stall fees
We have been invoicing for stall fees that could not be paid on the day because of a lack of cash. After August we will no longer do this, the administrative burden is too great. We are working on a card payment system so fees can be paid electronically at the markets but it is not ready and will not suit everyone when it is up and running.
From the beginning of September we will require stall fees to be paid at market with cash or a cheque. Stallholders that have struggled to pay with cash have found using cheques works well. Please use the time between now and the beginning of September to make arrangements to have cash to pay fees or to get a cheque book from your bank for the purpose.
As the school holidays start we have seen the usual exodus from London, more so in some cases as people have been allowed to travel for the first time in 3 months. Customers will be back, but there will be a few slow weeks to come.
To start on a serious note we have received a complaint about sexualised comments and harassment across more than one market and involving more than one business. Please do not assume that this relates to your business but we wanted everyone to know. We consider the matter serious enough that we should write to everyone to remind every business that this is not acceptable behaviour at our markets.
Please refer to rule 20 that you agreed to when you accepted our offer to trade at the markets. Such behaviour in any work place or public place will not be tolerated in relation to anyone at the markets including other stallholders, our staff and customers. We will take swift action against anyone / any business engaging or ignoring this sort of behaviour to ensure it does not take place on the markets.
For the avoidance of doubt sexual harassment includes but is not limited to:
-Intrusive sexually explicit questions
-Rating a person’s sexual attractiveness
-Unwelcome patting, hugging or touching of a person’s body, hair or clothing
-Offensive or suggestive sexual comments
-Disparaging remarks to a person about her/his gender, body or gender identity
-Making sexual gestures with hands or through body movements
-Jokes about sex or gender stereotypes
It is everyone’s responsibility to act with mutual respect. Our markets should be a comfortable working environment for everybody. Harassment of any sort is not something anyone should have to put up with. If you see or hear anything you are concerned about please email the office or mention it to a manager. London Farmers Markets encourage everyone to report any concerns or complaints about sexual harassment to us or to the relevant authorities and we will take appropriate action.
It's now time to change the message we are giving out to customers. We will be focusing on the positives our markets offer, the main one being that we are outdoors which we hope will encourage even more customers to try the markets in September.
You are now allowed to socially distance at 'one metre plus', but the advice is still to stick to two metres where you can, to protect yourself from catching coronavirus. Masks or face coverings are not required outdoors but you can wear them if you think your circumstance require them.
MAKE SURE YOU HAVE HAND SANITIZER ON ALL YOUR STALLS.
Please do not socialise in groups with other stallholders or customers and keep 2m from each other. Don’t get too close to your neighbouring stall, bring a side sheet to help. Come to market to sell and then leave. It is very easy to be complacent and to forget that there is a pandemic and that you are vulnerable.
To minimise the risk of transmission via surface contact, you should:
Regularly wash your hands using soap and water or use hand sanitiser especially after using the loo. Avoid touching surfaces and do not touch your face.
Current measures at markets with gates will stay in place until September when we will review them in relation to government advice, but more customers will be let in from August and you shouldn't see any queues outside the market for the time being. We have increased numbers of customers onto gated sites in line with social distancing updates. There are now shorter queues outside and more shoppers in the market and we will continue to improve on this where possible. The stewards will stay for the time being to prevent congestion on sites and to help managers with problems but less chalk and more common sense! Temporary toilets are being removed where there are more hygienic cafes and alternatives nearby.
We hope to reopen South Ken & Bloomsbury mid-week markets in October. We have been discussing options with the colleges and finding out when students will be back. We may open with a smaller number of stalls and rotate stalls to test demand. News on the hospital markets is limited; we will update you as soon as we can.
If you have spent an extended time away from markets because of personal issues or shielding we will do our best to find you a space on our markets but we cannot guarantee to offer you a space immediately when you want to return, or to give you the same schedule or markets you were at before you took time out, any concerns please get in touch.
We have launched Queens Park Lates on Fridays which has gone well and Parliament Hill on Sundays which has been a bit slow to start. Customer surveys shows that less than 50% of customers shop at these markets weekly on their existing days of operation. We will therefore give them more options to shop on a different day and to try at the same time to reduce the length of queues outside now before winter. We will get your feedback and review their performance in September. It’s likely that Queens Park Lates will take a seasonal break when the school returns in September and will mainly feature hot food.
We've introduced hot cooked food back into markets.
If you aren’t cooking yet please get ready. Please make sure that your HACCP is up to date including COVID secure measures.
You will need to continue with COVID measures including not putting out cutlery or condiments, sealing containers and making it clear to customers that the food is to take away and not eat on site. You will also need handwashing on the stall and exceptional personal hygiene on your stalls.
The secretary of state has granted permission for the development. There are a few more legal hurdles for them to get through but it now looks like the development is going ahead. We will keep you updated on time frames and alternative locations as soon as we have more information. We may have a new site ready to go and we are likely to trial this on Sundays rather than Saturdays with a September opening date.
NEW PROMO TRAILER HITS THE STREETS
Some of our markets take place in areas where local authorities limit or ban signs for markets and refuse planning permission for them. We think this is unfair and gives an advantage to big chains and shops over markets. Rather than moan about this we have designed and built a trailer which can take interchangeable signage panels and will be left in high profile locations to help boost our more hidden markets. Hopefully you will see it about.
Any feedback for us? It's the start of school holidays; whether we'll see the traditional downturn in sales at some markets remains to be seen; some markets were quiet last weekend but fewer people are expected to go overseas this summer.
Research shows consumers are planning a big Christmas instead of holidays abroad. ‘Treating’ is a key trend, with loyalty shifting to local shops and we hope, farmers markets!
Thank you to those of you who have managed to attend during COVID; we know it's not been easy. To those of you who are shielding, we miss you and hope to see you back at markets soon. If you have any news or updates please let us know.
Customers continue to share their gratitude every week that our markets have remained open and thanks should be shared with the managers and stewards who have put themselves on the front line with you through this difficult time.
If there is any news or info you'd like to share with customers, please let us know we have 1000's of customers on email who would love to hear about your products. We’d particularly like to hear from you if you sell meat/poultry/eggs/fish/dairy/game. It’s easier to promote seasonal fruit and vegetables and we’d like to be able to talk about your products too. We would also really appreciate it if you could share some up to date farm shots/portraits. It's been pointed out that some of the images we're using are (ahem) a few years old but if we don't have anything up to date, you'll keep your eternal youthfulness....
It is hard to predict what effect the relaxation of the social distancing rules and the re-opening of shops will have on the markets this weekend. We remain bound by the local authorities interpretations of the distancing rules for markets so you will see little or no discernable changes in layouts yet although we hope to get more customers through the markets in the coming weeks.At present we have increased costs and less stall space on the markets so it is vitally important to us to keep the markets as full as possible. With lockdown eased and the holiday season coming up we will now, where we don't recieve 10 days notice by email to [email protected], be charging no show fees automatically.Please ensure you have, at the very least, hand sanitiser for your staff on all your stalls from this weekend.
Last weekend was a bit quieter with shops now open and fathers day reducing queues outside. We are now letting more customers back into the market sites, space permitting and will continue to keep this under review to try and reduce queuing times further for customers
Hot food will now see a slow phased return back on to markets where there is space to queue, our priority is still for customers to do their shopping and we cannot afford to have people lingering in the market eating. We will contact you individually when this is permitted, it may still take sometime on gated markets. To ensure you are are ready you should update your HACCP and send it to us to demonstrate you have considered the issues around COVID. In addition to your own measure we will require the following:
NO SHARED CONDIMENTS / NAPKINS or CUTLERY
SEALED FOOD BOXES - and tell customers to eat outside of the market area- put the order on a table rather than risking direct contact with the customer
HAND SANITIZER FOR CUSTOMERS
REGULAR CLEANING OF SURFACES
NO EXTRA SPACE FOR COOKING use your existing stall area
QUEUE MANAGEMENT- simple menu and serve quickly - if you cause congestion we will stop you cooking.
Stall COVID Healthcheck
Have you updated your HACCP and risk assessments for your stalls?- now is the time to keep your staff and food safe - use this helpful guide https://www.nmtf.co.uk/info/bounceback/
We are not accepting invoice payments from any new businesses that have not already been issued with an invoice. We still urge everyone to send cash or cheques to markets to avoid making payments by invoice. We will be introducing an additional charge to pay by invoice so bringing cash or cheque will be the cheaper option. Invoices that are issued must be paid immediately or you will be prevented from trading at the following weeks markets.
We will continue with the ban on hot food sales inside the markets for the time being, for 2 main reasons; We want customers to shop quickly and leave so that we make space for more customers in the market as we have limited customer capacity due to social distancing. Eating in the market will increase the time customers spend in the market reducing the numbers we can let in. Queuing for Hot Food reduces space for social distancing in the market, so it will just cause more congestion. Where we can we will try and set up food hatches on some markets perimeters so that some stalls can serve hot food to customers outside of the market. We experimented with this last week at Queens Park and it was quite successful but it highlighted the above in that we do not need an additional queue of 10 people for hot food inside the market at the moment. We will consider requests for freshly baked products like pies in the market if they are boxed / bagged and sealed for take away. Grilled meats / BBQ's will not be permitted at the moment.
Wimbledon - protecting the tarmac surface from vehicle damage
We have come up with a plan to reduce the number of vehicles accessing the site and to reduce the number of vehicles turning on the surface. Most vehicles will now not be permitted to drive on to the playground at all - you will need to trolley your goods around from the car park. Any vehicles entering the playground will be given clear instructions on how to drive on. Most will be required to reverse on and to drive off in a straight line to avoid any turning. You will not be able to park behind your stall anymore unless we have given you clear permission
We have been getting reports of high prices for hand sanitiser from cash and carries and usual suppliers. Try this https://www.hivis.net/16297/covid-19-products/alcohol-free-hand-sanitizer/5ltr/ Large containers but just buy a pump and some smaller containers and make up your own small bottles for stalls or this one but its more expensive
Stalls with ready to eat foods are seeing higher sales when they put a barrier on the front of the stall. If you are selling ready to eat products and don't want to wrap your stall in clingfilm each week as a barrier, we saw this excellent solution at the weekend which is a clear vinyl table cloth if you buy some sticky velcro so that it sticks to the roof of your gazebo you have a great barrier for your staff and for your stall. The tablecloths are 3 m x 1.4 m so are a perfect size for the front of your stall. They are £5 each on amazon.
You can set up some empty crates at the side of your stall and take payment there
We are looking forward to the bank holiday weekend. The weather will continue to be kind if a little breezy here and there.
Lockdown rules have been relaxed but social distancing rules have not. We are continuing with the current market layouts with a few tweaks and controlling customer numbers to maintain space on the markets. Please bring side sheets for your gazebos if you have them so that we can place stalls next to each other with an effective screen between the people working on the stalls.
We must continue to take hygiene very seriously so please ensure you have hand washing/sanitising equipment on your stall and that it is laid out such that your seller can maintain distance between themselves and your customers.
There are still some stalls that are not taking sufficient cash to pay their fee and asking to be invoiced after the market. We cannot sustain the administartive burden of doing this. Please bring sufficient cash or a cheque to market to pay your fees on the day.
The latest government guidance on re-opening and/or adapting food businesses during the COVID - 19 outbreak can be found here: https://www.food.gov.uk/business-guidance/reopening-and-adapting-your-food-business-during-covid-19
A note on the ULEZ and Congestion charge which is now being charged again so make sure you pay before you drive into central London at the weekends: https://tfl.gov.uk/modes/driving/congestion-charge/congestion-charge-zone
Congestion Charge/ULEZ zone - Transport for London
Charge: No charge 18:00-07:00 on weekdays or on weekends, public
holidays or any days between Christmas Day (25 Dec) and New Year's Day
(1 Jan) ULEZ: Operate midnight to midnight, every day of the year,
except Christmas Day (25 Dec) LEZ: Operates midnight to midnight, every
day of the year. Find out more about paying the Congestion ...
We have also been informed that the congestion charge will be payable at weekends in addition to ULEZ payments in the central area from 1st June which will directly impact all businesses attending the Marylebone market and others who drive though the centre. Pimlico Road Farmers Market is outside the zone just so you can avoid the congestion charge but the ULEZ payments will apply to all markets.In addition we expect traffic wardens to return to work this week and enforcement of single yellow lines to start again so if you have been chancing it you may now get a ticket especially at Pimlico – follow the advice to the free parking areas or pay by phone to park on a metre.
We continue to tweek market layouts to allow as many of you able to trade as possible. If you are at a market your stall is close to the stall next to you please bring side sheets for your gazebo if you have them, this will provide a barrier between you and the stallholder on the next stall.
Payments at market
We must re-iterate our request from last week that you bring CASH to market to pay your market fees. Alternatively some businesses have issued their staff with cheques made out to London Farmars Markets to be filled in with the fee amount at market which works well.
Last weekend was encouraging, customer numbers held up once again at all markets. We improved the market layout at Parliament Hill, Marylebone, Wimbledon to give everyone even more space. Due to allowing space for queues we have had to reduce stall numbers at most markets, some stalls have been requeuested to attend fortnightly to ensure that we can accomodate as many businesses as possible and we may have to look at less essential stalls attending less frequently at some markets. Layouts will keep changing as we try to improve queueing so do not expect to stay in the same location on each market.
Earls Court and Ladbroke Grove
Both markets have been performing poorly for sometime, we had decided to close Earls Court before the virus took hold and with the reduced footfall on portobello road at the moment there is no point continuing with just 3 stalls at Ladbroke Grove. Ladbroke Grove will close this weekend until further notice we may try and reopen. Earls Court will close Sunday 3rd May, there is some talk of a local group taking it on but we have heard nothing from the school to confirm this. With some of our staff away or isolating, like everyone we are working with a smaller pool of staff and we need to keep staff available to ensure the better performing markets can continue to remian open.
Testing food workers
Government roles out testing for key workers this includes those in food production and food retail so incudes you. It is now more important than ever that you and your staff do not come to markets if you feel ill or have any symptoms, now you and your families can get tested if you have any concerns to see if you are safe to travel.
Despite testing an invoice system in recent weeks we are unfortunatley not in a postion to continue with this at the moment and must request that you bring CASH to market to pay your market fees. We are currently spending thousands just to keep the markets open with extra staff and management on all markets and the head office team fully engagaed weekly at the markets helping with social distanicng, there just arent the office resources available to be managing a new invoicing system and checking who has paid and who hasn't. If you are currently just using card payments at market please send enough cash with your staff to pay the market fees at the end of the market on the day, most stalls pay a very similar amount each week so it should be possible to plan ahead.
With Easter behind us markets will be closer to capacity this week and our first priority remains ensuring that we maintain social distancing, keeping you and your customers safe.
OUR DEDICATED FARMER PRODUCER LINE IS 020 7833 5007 MON- FRI 9-5
Please don't call for updates, use the line for emergencies and to report attendance or to request more
markets. Information about whether markets are open will be left here
or emailed to you directly.
HAPPY EASTER. some stalls are having a weekend off so there will be more space so please use it. Please try and leave at least 1m gaps each side of your stall between your neighbours. Toilets have now been sorted at all markets - At Ealing the managers will have a pass to get you in to Sainsburys, at Pimlico we have arrangements in place with local shops, please ask the manger for details when you arrive, at Marylebone La Fromagerie is continuing to offer their facilities.
Marylebone will now be gated to ensure customer numbers can be controlled and that your staff and customers are fully protected. Entrance for customers will be in Moxon Street, stewards will control numbers entering.
Still keep thinking of new ways to keep your staff away from customers as much as possible
We are asking customers to come alone, your staff can do the same to reduce the number of visitors in the market
Our first priority is to ensure that we maintain social distancing, keeping you and your customers safe.
Dear Farmers and Producers,
We hope you had a reasonable weekend in what is currently a
challenging trading environment. The government this week made it clear that it
wants food retailers and food markets to keep going through the crisis and to
continue to offer the essential service that they provide so thank you for
making such a great effort to continue attending the markets at this difficult
time. We realise that in coming weeks you may need to take time out to
self isolate or due to staff sickness but rest assured we will aim to keep the
markets going whilst you are away. If you do need to take a break from
your regular schedule please consider trying to offer a reduced service where you can even to just make
guest appearances, we can let customers know that you are coming. We are doing
more at markets to protect you and your staff and your customers, this has
mostly been achieved by limiting customer numbers on site, reviewing stall layouts and spreading out
queues. You are an essential service, do not let anyone tell you differently
and working on the frontline like other workers during this crisis should be
applauded too. If you have any queries or concerns please give us a call during
the week or if you require additional markets drop us a line.
Our social distancing measures were stepped up a notch at
the weekend and worked without a hitch:
At Pimlico and West Hampstead the sites were
fenced and customers queued patiently, we limited customer numbers to around 50 at one time,
the police and council officials inspected the sites and gave them a thumbs up.
Notting Hill was also gated with a changed stall layout which gave a massive
amount of space to customers. We managed to purchase the fencing just before
Over 20 stewards were recruited across all markets to help manage
the queues and to get them to spread out.
On all gated sites customer capacity was limited
to comfortable numbers to protect everyone and adhere to the governments social
We have had 100’s of positive comments from
customers about the measures we have taken and that the markets are staying
open for them at this time of need.
Chalk boxes were drawn on the ground to help
customers to queue correctly.
The Police visited Blackheath Farmers Market, but only to buy some eggs, so nothing to see here, except the acres of social distancing on offer. We may need to move a few stalls around to ensure police vans that park there can exit safely now that we are using a lot more of the car park.
We will update you with any changes before next weekend. We
may need to change market stall layouts to increase social distancing at some
markets. We ask you not set up until the manager arrives, please follow these
requests or you may need to move your stalls when they do.
Please keep looking at new innovations for keeping your distance from customers, this weekend we saw card readers on phone sticks and rope across the front of stalls and extra tables out front as measures to keep distance from your customers.
Thanks You for keeping London customers supplied over the
last few weeks, see you next week.
All at London Farmers Markets
27/03/2020. All our markets will be open this weekend.
There will be further changes to how markets operate this weekend. Please plan how you can manage your stall to improve social distancing.
All sales of hot food and drink will cease immediately (more info below)
REMEMBER DEDICATED FARMER PRODUCER LINE IS 020 7833 5007 MON- FRI 9-5
( Only call for emergencies and to report attendance or to request more markets. Information about whether markets are open will be left here or emailed to you directly so please don't phone for updates )
You can find the governments list of permitted businesses HERE which includes food markets
We will all need to do more this week to ensure that we comply with the 2 metre distancing rules.
KEEP YOUR STAFF AWAY FROM THE PUBLIC- tie string across the front of your gazebo to stop them leaning in too far
PRE BAG / BUNCH AND WRAP MORE PRODUCTS TO SPEED UP SERVICE
SELLING HOT FOOD AND HOT DRINKS HAS BEEN STOPPED UNTIL 11th APRIL AS THIS CREATES QUEUES -THIS MAY MEAN THAT YOU CANNOT ATTEND- ALL FOOD MUST BE TAKEN HOME TO EAT. DRINKS INCLUDING JUICE AND ALCOHOL MUST NOT BE SOLD OPEN.
HELP OUR MANAGERS AND STEWARDS BY TELLING YOUR CUSTOMERS AND QUEUES TO SPREAD OUT BE FIRM BUT POLITE- 2 M IS THE REQUIRED SPACE
NOTTING HILL, WEST HAMPSTEAD and PIMLICO MARKETS WILL BE GATED WITH BARRIERS TO CONTROL QUEUEING AND CUSTOMER NUMBERS
WHERE POSSIBLE WE WILL OPEN MARKETS HALF AN HOUR EARLY AND TRY TO PRIORITISE OLDER PEOPLE IN THAT TIME.
THERE WILL BE LAYOUT CHANGES THIS WEEK AS WE TRY AND CREATE SPACE FOR SOCIAL DISTANCING SO ARRIVE A LITTLE EARLY IF YOU CAN AND BE PREPARED TO BE OUT OF YOUR USUAL PLACE ON THE MARKET.
THERE WILL BE FAR LESS OPPORTUNITY TO USE THE TOILET AT MOST MARKETS NOW THAT CAFES AND OTHER BUSINESSES ARE CLOSED. AT PARLIAMENT HILL THE TOILET IN THE SCHOOL WILL BE OPEN TO US.
IF YOU ARE SELLING PLANTS AND FLOWERS PLEASE ALSO CONSIDER GROWING HERBS AND VEGETABLE PLANTS THIS SEASON IN CASE RESTRICTIONS ARE TIGHTENED FURTHER
20/03/2020 PREVIOUS UPDATE
We have been emailing and phoning you for your thoughts ( hopefully all of you by next week) about the current issues impact the markets and your business. From this
weekend, in addition to the measures we have already asked you to put
in place, we require that you implement the following:
Social distancing - keep as much distance between yourself, neighbouring stalls, friends and the public. Work behind a table if you do not already KEEP YOU AND YOUR STAFF HEALTHY
Stall displays - reduce the amount on display and serve from stock at the back of your stall.
Hot food - wrap hot food
for taking away and consuming off site. We will not be setting out
seating at markets to discourage people from lingering on site.
Samples - do not leave
samples out for customers to pick up. If you offer them you must
keep them at the back of your stall and hand them individually to
We would also encourage you to
follow the lead of some stalls last weekend who were trying gently
to dissuade customers from buying too much. Reassure them that we
will be here next week.
Where possible this weekend we will open markets half an hour earlier
and prioritise older people in that time. Where we can we will spread
stalls out a little so your stall position may change.
If you require more sales outlets in coming weeks please get in touch, we will have temporary spaces to cover through staff sickness or production and we may open up some additional loctions if there is demand.
THIS PAGE WILL BE UPDATED FREQUENTLY WHEN WE HAVE NEWS
Keep up to date with news of our markets here and follow @Londonfarmers on Instagram and Twitter and the markets' pages on Facebook.
Very best wishes from all of us at LFM.
A reminder from last week:
SUGGESTIONS FOR IMPROVING HYGIENE ON ALL STALLS
High Street Kensington now has it's very own farmers market every Sunday
Not just apples! Pears, plums, damsons, gages...
All of our weekend markets are open every week, apart from Ladbroke Grove.
Good news for North West London!
If you're on our email list you'll have noticed we've been asking you to bring your egg boxes back to market to be refilled. Here's why.