MARKET NEWS

Alex is taking calls at the weekend please check in with him on arrival on 07892 721855.  .

PLEASE DO NOT COME TO MARKET IF YOU HAVE A FEVER OR A COUGH. CALL US TO LET US KNOW YOU ARE ISOLATING

Stewards will be at markets to help manage social distancing

CUSTOMER PREORDERS- customers still need to queue with everyone else- having a prepaid order does not give them a right to queue jump or to enter the market early

Make sure you download a current stall / producer list from the market report section of the website- regular stalls may not be permitted to trade at the moment due to lack of space so dont just let businesses in even if you know them as a regular stall, we have reduced stall capapcity on all markets too make room for queues, you must check the list ideally the night before you manage the market and on site

SPECIFIC MANAGEMENT INFO ON EACH MARKET AT THE BOTTOM OF THIS PAGE

Personal Safety - Refresh 

- Wear disposable gloves, and use wipes or wash hands regularly using wipes if you have no sink. Think about how often you are washing your hands. On arriving at the market? After leaving market? 

 -Are stallholders frequently washing their hands? Encourage stallholders to wash hands at the start/end of market. 

- Keep your distance from stallholders and members of the public ( arms length at least ideally 2m) and other stewards

- Keep conversations brief- if you don't need to be amongst the public all the time stay out of the way

You and your stewards should turn away large family groups from the entrance queue and deter couples entering the market. Ideally we want 1 person per household in the market. Please use common sense here - do not turn away single parents or elderly couples. Please check the dropbox for example photos of the market's layout. Much of the the advice from last week is still current so read it below and see the notes for your specific markets at the bottom of this page

We will supply you with more chalk, tape and spray chalk this weekend. Only use the spray chalk if you are certain of the queue positions as it will take a while to rub off and may confuse customers if you get it wrong.

Testing food workers

Government roles out testing for key workers this includes those in food production and food retail so includes you. It is now more important than ever that you and your staff do not come to markets if you feel ill or have any symptoms, now you and your families can get tested if you have any concerns to see if you are safe to travel.

Payments at market- advice for stalls

Despite testing an invoice system in recent weeks we are unfortunately not in a position to continue with this at the moment and must request that you bring CASH to market to pay your market fees. We are currently spending thousands just to keep the markets open with extra staff and management on all markets and the head office team fully engaged weekly at the markets helping with social distancing, there just aren't the office resources available to be managing a new invoicing system and checking who has paid and who hasn't. If you are currently just using card payments at market please send enough cash with your staff to pay the market fees at the end of the market on the day, most stalls pay a very similar amount each week so it should be possible to plan ahead. MANAGERS - ANYONE WHO HAS ALREADY BEEN PAYING BY INVOICE WILL BE GIVEN A BIT OF TIME TO ADJUST BACK

Receipts/Reports 

Please write out receipts for all stalls but don't give out ones for non-payments. When logging non payments, please select 'cash' rather than 'no fee paid'. Follow this by writing 'invoice' in the notes. Please refer to my email on how to fill out the reports at current. 

Thank you to everyone who has been promptly texting me non-payments after market. We'd like to stress the utmost importance of completing reports quickly at the current time – this is a health and safety precaution which we need to have carried through swiftly, carefully and in detail. Please have you reports into us by Monday morning at absolute latest so we can deal with any issues. 
 


ADVICE DURING LOCKDOWN
  • Please plan your journey ahead today; check transport is running.  We are asking all managers to arrive 30 minutes earlier and to leave 30 minutes earlier. Where possible open the market 30 minutes earlier. The Victoria is not running this weekend. 
  • All gated markets; all managers; at their discretion to prioritise over 65s in queue when they open their markets. Don't let anyone congregate around entrance.

  • We will limit the number of customers further at busier GATED markets to reduce queues on site- SEE INFO BELOW BY YOUR MARKET FOR CUSTOMER NUMBERS PERMITTED ON SITE.     

  • Let in numbers slowly on gated sites – 10 at a time and ask them to spread out – and don’t let them all go to the same queue. – stewards need to be on top of this from the minute the doors open- gradually build up to the new capacity to see if it looks right.

  • NO HOT FOOD OF ANY SORT ON ANY MARKETS
  • On all gated markets we will operate 1 in 1 out at peak times and set a capacity limit.
  • On all markets 'MAKE THE GAP' 2m in queues.
  • PERSONAL SPACE- keep 2m from stewards and customers – It’s all well and good telling customers to spread out but you need to as well- if stewards are on a gate find a way for them to stand 2m from the queue – use a table or a cone or chain.
  • 2m Chalk boxes for queues – get these down inside the market before you open especially at busy stalls they really will organise the queues before they start – stewards can do this
  • These boxes will guide queues where you want them to go.
  • fish square
  • For gated sites; one steward must chalks lines 2m apart in queue well before market opening and customers start to arrive.
  • Ensure customers aren't bunched around the entrances waiting for friends - stewards should be briefed to ask them to leave. Stop any crowd build up at the entrance - even if you have well spaced queue keep the entrance and pavement free of people.
  • Give stalls a bit more room on most markets; even with a changed layout there are fewer stalls attending so leave at least 1m gap between the stalls – more if you can.
  • Police visits – expect them to check on social distancing – if you have organised your queues well it shouldn’t be a problem- if they ask why we are open show the government advice on food markets HERE which are seen as an essential service ( not all the police are aware of the new laws!) If they are difficult contact the person on call.
  • Toilets have been a problem due to everything being shut; we are hiring them in where required and these will be serviced weekly with hand sanitiser refilled, they will be on a combination lock. These are not for customer use - lock after each use - SEE LOCATIONS BELOW.
  • Banking – ALL STALLS MUST PAY CASH or CHEQUE FROM NOW ON (see entry above). We do not currently have the resources to invoice or chase non-payments.
  • PPE – we are still providing gloves and hand wipes – if you need more put them on your reports. There is an ongoing debate about Masks and we have found the advice that supermarkets are issuing:

Why aren’t we wearing face masks?

We wanted to explain our usage of face masks during the coronavirus (COVID-19) outbreak, so you, fully understand our policy. We empathise entirely that during this time you’ll want the utmost access to the strictest safe guarding principles as you work, so we do not take your concerns regarding our staff’s access to face masks lightly.

While face masks are extremely good at reducing transmission from patients suffering from coronavirus (COVID-19), there are a number of reasons why the UK Government and World Health Organisation do not recommend we use them in non-medial environments:

  • DEMAND – The sheer volume of masks required by clinical settings means that there simply isn’t enough for non-clinical settings.
  • USAGE – We would require training for appropriate use of the masks. Putting on, taking off and disposing of the masks are potential risks for an increased infection.
  • OTHER BETTER PRACTICES – Good personal hygiene and social distancing remain the key to minimise the risk to individuals.

So yes, the masks play an important role in clinical settings and if you are looking after someone with covid-19 they’re fundamental. But the UK Government and World Health Organisation do not recommend the use of masks for everyday use or in most work places.

As we’re sure you understand with this severe demand for facemasks the supply is being prioritised towards healthcare workers.

However if you want to wear a face mask please go ahead we also have some non-clinical masks available that we can get to you if you want them.

Dealing with Media/Councils/Police

Media

1.      Private sites; do not let them in or give them permission to film

2.      Do not make a comment – give them Alex number and then he can direct any request to Mark or Cheryl

3.      Get their phone number or email


Police

1.      Get their number and surname and contact details- say that we are following government advice and show them the stewards and 2m queue measures we have in place

2.      If they have any concerns see if you can resolve them then and there – if not get them to speak to Alex who may then pass on their details to Mark or Cheryl

3.      Note down their concerns and get straight in touch with Alex if they don’t hang around


Local Council

1.      Get their number and surname and contact details- say that we are following government advice and show them the stewards and 2m queue measures we have in place

2.      Say that the police have been visiting the markets and have not found any issues.

3.      If they have any concerns see if you can resolve them then and there – if not get them to speak to Alex who may then pass on their details to Mark or Cheryl

4.      Note down their concerns and get straight in touch with Alex if they don’t hang around


Stewarding Guidance 

1.   Tasks you might be asked to do control gate numbers – or supervise queues to ensure 2m spacing between people. You might also be asked to put up 2m queue signs and to chalk 2m boxes or lines on the ground for people to stand in

2.   The managers have disposable gloves and antibacterial wipes you can use – keep your hands washed when you can- we also have high vis jackets and you can write keep your distance on the backk

3.   Keep 2m from everyone including other stewards and stallholders- ideally if you are managing queues have the managers table or a chair in front of you to stop people gathering to close to you

4.   Ask crowds to disperse – especially around gates – we don’t want people waiting for friends or family outside the markets

5.    In the queues ask people to spread out- shout if you like – go right to the back of the queue ask people to check behind them –make sure they form a line to one side out of the way of the path

6.   Any difficult customers walk away don’t get into arguments – find the manager – or dial 101

7.    If you are controlling gate numbers you might want to download a counting app on your phone


THERE IS NO STALL INFORMATION BELOW. THE PRODUCER LIST FOR EACH MARKET REFLECTS WHO WE BELIEVE WILL BE ATTENDING so please check it weekly. ABSENT STALLS HAVE BEEN FLAGGED AS 'AWAY' ON THE LISTS. PRODUCER LISTS WILL CONTINUE TO BE UPDATED THROUGH THE DAY. Please do not chase up late or no show stalls this week.

Balham:

Close one of the school gates and run the queue down Hydethorpe Road 
Managers should let in 60 customers max and then stand or sit on the gate doing 1 in 1 out- dont let in more than 60 if the queues are too long inside the market. 


Blackheath:

Toilet has been set-up next to market box - code 3273 

Use one of the market box ASEC locks on toilets during market hours and then put combination locks back on at the end of market. You should keep the combination locks somewhere safe during market hours.

Ealing:

Passes will be in use to get into Sainsburys toilets


Marylebone

Site is now barriered and has a capacity of 90-95 - 1 in 1 out. 

La Fromagerie are kindly letting producers use their toilet for this week and paddington gardens is open

Notting Hill

Site is now barriered with a designated entrance/exit point. Stewards to let 50 customers in and then do 1 in 1 out. 
No vehicles behind Rookery and Hurdlebrook. 

Traders to use portaloo on the site next to shed - code 3273. 

Use one of the market box ASEC locks on toilets during market hours and then put combination locks back on at the end of market. You should keep the combination locks somewhere safe during market hours.


Parliament Hill: 

New layout sent to Parliament Hill staff. 

Managers should let in 80 customers and then do 1 in 1 out 

Pimlico Road: 

Site is now barriered with a designated entrance/exit point. Stewards to let 60 customers in and then do 1 in 1 out. 

We are no longer using the chair shop toilets. Arrangements are being made and Daylesford's toilets are to be used in the meantime. 

Queen's Park:

Managers should only open one door of the main gate and let in 90-100 customers and then do 1 in 1 out. 

South Kensington (Sat):

Toilet has been set-up next to the public house - code 001 


Twickenham:

Toilet has been set-up next to the industrial bins - code 001

Use one of the market box ASEC locks on toilets during market hours and then put combination locks back on at the end of market. You should keep the combination locks somewhere safe during market hours.


Walthamstow: 

Tell stallholders to keep an eye on their cash boxes. Recent Thefts at the market.
 
West Hampstead:

Site is now barriered with a designated entrance/exit point. Stewards to let 40-50 customers in and then do 1 in 1 out. 

Wimbledon: (Use receipt book B)

Managers should let in 50 customers max and then stand or sit on the gate doing 1 in 1 out
New layout sent to Wimbledon staff.

Please see my email regarding site issues and what you need to be doing for the next few weeks. 

Most vans to park in school car park.  Gate code is 2456 - manager must walk around the the back from main playground and key in the code to let vans on-site. Vans should line up outside to avoid manager going back and forth. 


London Farmers' Markets
11 O'Donnell Court
Brunswick Centre
London

WC1N 1NY
(T)020 7833 0338
(F)020 7812 1061
www.lfm.org.uk
www.twitter.com/londonFarmers